Our Staff Is Ready To Provide You With Quality Service For The Life Of Your System!
Certified Training From RDI Team Experts
Project Planning
Repair Service
Technical Support
Routine Maintenance
Expert Help Desk Support
You're In Good Hands
RDI maintains trusted partnerships with industry-leading technology vendors, delivering you the best products for the best prices! We are certified dealers for over 100 of the industries ’ top manufacturers. Our team has trade and industry certifications including: CTS, Dante, EASE, Biamp, Iconyx, DMC, LVT, Smaart, Crestron, Yamaha, JBL, and many more. With RDI you can trust your technology selection, system engineering, and installation integration are always in good hands.
Benefits Of Our Customer Care Experience:
- Obtain optimum performance for the full life of your system.
- Save money with routine maintenance and avoid costly system failures.
- Get the most out of your system by properly training your staff.
- Accrue additional discounts for additional purchases and services.
Designer Service Plans
We understand that everyone's needs are different. Thus, RDI has various plans to suit your needs and budget.
Support Only
Designed for businesses who need complete flexibility and are unconstrained by budget.
- Most costs are not budgeted.
- No desire for preventative maintenance or no budget for any repairs.
- Can afford system replacement or large repair costs, should the system ever fail.
- Designed for businesses that are unconstrained by budget
(not ideal for most customers).
Partial Plan
Designed for churches, schools, universities, businesses, and government entities that need a budget for some expenses, but can absorb additional, random expenses should they arise.
- Some costs are budgeted.
- Providing long-term preventative maintenance is an investment desire.
- Budget accounts for some of the unforeseen costs.
- Low-cost plan, but high risk.
Standard Plan
Designed for churches, schools, universities, businesses, and government entities that need a budget for most expenses and have little flexibility for surprise costs.
- Most costs are budgeted.
- Providing long-term preventative maintenance is an investment desire.
- Budget accounts for many of the unforeseen costs.
- Combination plan of low risk and cost savings.
Plus Plan
Designed for churches, schools, universities, businesses, and government entities that need a budget for most or all expenses.
- Nearly all costs are budgeted for, no surprise costs.
- Budget accounts for nearly all expenses.
- Complete package plan that includes training, preventative maintenance, service, software updates, parts, and equipment.
- For customers that want everything planned and taken care of.
A la Carte Options
Add these options to any of the above standard plans, designed to get the right fit for your specific needs (extra drive time and mileage is applicable).
- Fully secure data storage for all equipment serial numbers, programming, and engineering data – Starting at just $200.00/year.
- RF Spectrum analysis and FCC Registered frequency conflict determination – pricing determined upon request.
- Call for additional A la Carte options.
To see each plan's features in more detail, download our Customers Care Plan brochure.
Get The Most Out Of Your Systems!
RDI Customer Care Plans Provide You With Quality Service For The Life Of Your Systems
Proudly Partnered With:
